References and recommendations can be taken from many sources, below are just a few comments from our existing clients, many more are available
The NAG has worked closely with Bransom since way before I came on the
scene in 2001, but during my time the scale of forum sessions has grown year on year, and this is testament not only to the increasing
importance of point of sales systems but also to the success of Bransom in providing what customers want. One speaker put it quite nicely when he said that having been tempted away to another supplier by price, he had returned to Bransom because they offered the genuine customer service he required, and most of all they really listened to his needs. In my view that is the kind of testimonial every business would like to get.
Another thing that always strikes me about these events is the tremendous positivity that fills the room. I think that comes from the
participants feeling a real sense of involvement; a sense that they and Bransom are developing a system together"
Michael Hoare, former Chief Executive of the National Association of Goldsmiths
The bsmart VAT reporting passed the most difficult of tests – an official VAT inspection after which we were told our records were excellent, all thanks to the Bransom system!
Edward Wright, Wrights' The Jewellers
Our staff love the user friendly till system and collecting customer information to build our database is easy. Comprehensive reporting enables me to keep a close eye on our
business income and expenditure, and I like the constant supplier product updates via bsmart-links. We've had fantastic support from the helpful
and friendly customer services team right from the start - excellent initial set up and training and they are always at the end of the phone
to resolve any queries or issues. All in all a great company to help grow your business and bring it into the 21st century!"
Mike Toshach, Scarborough Time Centre
We have now dealt with Bransom for over 25 years. They have always been a pleasure to deal with.
Over the years we have changed our system and upgraded when and where technology will allow. Presently we use an in house server setup with remote access for staff at our second location and when away on business. An invaluable tool.
We now use most aspects of the system (Stock, Repairs and Accounting system) and again this is something that can be invested in over time rather than all being purchased up front.
In short on based on our 25 years + experiences I can recommend Bransom as a great firm to do business with that will be as involved as you need them to be with the ongoing requirements you have."
Chris Ellis, Dipples, Norwich
Following a successful trial, we have rolled out the facility to text via the Repairs System to more of our branches and it's proving to be a real hit with both customers and staff. It demonstrates to our customers that we are a progressive company that uses the latest technology to provide an efficient service that keeps them fully up to date without delay, which can only help to build loyalty and repeat business. And from our perspective this facility is very easy to use, saves time and keeps our costs down."
Nicky Owens, Repairs Manager, David M Robinson
Bransom's Imaging system has proved very useful for identification of stock, printing customer enquiries and listing individual claims for insurance documents. I use it every day and wouldn't be without it!"
Dominic Wakefield, Wakefields
I have dealt with Bransom Retail Systems for over 20 years and can honestly say that they are the leaders in their field. This industry can be complex but their stock control system somehow seems to cover all bases. They are also very open to ideas and suggestions from those of us who actually use the system on a daily basis and will often incorporate these into the system. The support desk is invaluable! And the tech guys behind the scenes are amazing too, especially if, like me, you need things explaining in human terms! I have used other stock control systems in the jewellery industry and they don't even come close. Would highly recommend!"
Sonia Rhodes, Steffans
My initial thoughts before I bought the Bransom package were that it was expensive and maybe a bit dated and therefore more difficult to move forward. The system has turned out to be excellent. It is laid out very well and the report side should satisfy everyone. I work continuously with it and it's a pleasure to use - user friendly. Assuming that other systems can do many or all of the Bransom package functions the main benefit is Bransom itself. The Bransom management and support staff are excellent, friendly, helpful and knowledgeable."
Bill Ferris, SWAG Jewellers
Having just been on an Advanced Management workshop with Bransom I woke up to several extremely useful features/reports that I was just unaware of - I now can´t wait to put these into practice. I found the day very worthwhile."
Rodney Banks-Lyon F.G.A., Banks Lyon Jewellers
Bransom has been a business partner for over 20 years, and I can honestly say our business has benefited hugely since we introduced their bespoke stock management system coupled with the advice from their sales and support staff. Along the way we’ve upgraded the systems regularly to now include repairs management, insurance at point-of-sale and other modules, and what’s really special is that we’re still dealing with the very knowledgeable and experienced staff we’ve dealt with for years.
Their bsmart-links service enables us to update our stock information and prices quickly and easily, and saves us having to spend huge amounts of time manually entering and correcting the data.
Also, a special big thumbs up for the support desk! Also offering support on a Saturday (and out of normal hours) which is often our busiest day is a tremendous help and not offered by many software houses in our experience. They always manage to remain calm and responsive no matter how "frantic" we are at our end!!!"
Aidan Farrell, M J Farrell, Roscommon, Ireland
An excellent system which in a very short period of time has proved to be invaluable. The system continually highlights the profitable and unprofitable areas of the business and has definitely helped with buying."
Michael Hyman, Hyman Group
Loyalty is sometimes rewarded. As a long term Bransom client, complacency can creep in. I have recently expanded my business and the Bransom team have been great in assisting me with this. They really do know their stuff! These days data is key, and Bransom will help present you with what you really need to see."
David Clark, W E Clark & Son
I can thoroughly recommend the Bransom system as a highly reliable, flexible system which is constantly updated with the latest technology. Since 1994 we have needed only two on-site visits and the telephone support we have received has been polite, conclusive and very professional. An excellent product very well supported."
Peter Herring, Cellini
It's great to have a system designed specifically for jewellers, not an add on. Bransom are obviously part of the fabric of the jewellery industry and their staff really are a great bunch to work with! We especially appreciate the clear 1 page reports. The company is obviously run by enthusiastic people who are passionate about their products."
Peter Vandome, Andersons of Warwick
Installing the Bransom system was the best decision we have made."
Alan Higgs, T H Baker
Fifteen years ago we were a Bransom user
and didn't really believe we were in charge of our own destiny, and
subsequently we dropped the system. Now we are back with them, and the
new software and support is marvellous. If you are thinking about a
system and want someone to hold your hand whilst squeezing it a little
less than everyone else, ask these people for a demonstration. It really
does appear to be as straightforward as it says on the box."
John Henn, T A Henn Jewellers
In the year that we have now been using the Bransom system it has proved to be an excellent all round package. Offering stock management, precise accounts and an efficient user friendly repairs service."
Sheila Wells - Wells & Co Fine Jewellers
We are so impressed with both Sandra and the whole training day we had at the end of October. Sandra
really made the whole day so much easier especially when we were confronted with the very daunting looking program. She explained it so thoroughly and in easy terms it made entering the stock not look too bad at all. Credit must given that after her training for one day we have managed to enter so much without any problems. We look forward to welcoming her back in the New Year for our second training day."
Phillip Ainsworth - Ainsworth Jewellers
In our opinion, it is an efficient business tool that is of definite advantage to the operation of a single-shop jewellery outlet. Any Retail Jeweller is almost certain to profit from time spent looking at the Bransom System."
Peter Carry - Jamieson & Carry Jewellers
Tight stock control and better sales analysis has helped me identify my best performing lines and greatly improve our stock turn in these areas. We've all heard about the 80/20 syndrome, the Bransom system will help identify them."
Jack Murphy - Jack Murphy Jewellers
Haywood Milton, Miltons Pawnbroker & Jewellers, Liverpool.
Recently, Haywood Milton, looked to upgrade their software system and after much deliberation opted for the dedicated pawnbroking package from Bransom Retail Systems. Click here to read the full story.
I chose Bransom to provide our pawnbroking software because of their excellent reputation within the jewellery industry. Eight months later I haven´t regretted that decision. From day one the back up and technical support has been excellent and I have been particularly impressed with the way that recent changes to the system necessary to comply with the European Credit Directive have been implemented. I wouldn´t hesitate to recommend the Bransom pawnbroking system."
Nicholas G Payne, Geo. A Payne & Son Ltd, Bournemouth
The Bransom system is very easy to use and the customer support we have received is second to none. Additionally, we have collaborated with Bransom and the new management features that Bransom have developed are extremely useful in terms of providing key performance information. All in all, whenever we have asked anything of Bransom they have delivered time and time again."
Andrew Johnson , Eric G Milton, Liverpool