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Training & Support Consultant - career opportunity
19 Jul 2018

You're patient, tactful and prepared to take time with people.

You can help people understand how to use new software.

You get great satisfaction from imparting your knowledge.

You're exactly who we want to train and support our clients.

Bransom Retail Systems is the UK leader in stock management and EPoS systems for retail jewellers, and our busy Customer Support team in Hemel Hempstead is looking to expand its team training and supporting our many clients with their systems.

Working as part of a close-knit and highly-experienced team, you'll be responsible for providing both in-store and online training and telephone support on our range of Stock Management, EPoS and Repairs software, from the planning stage right through installation and commissioning.

You'll be based in our Hemel Hempstead offices and be expected to travel anywhere within the UK, Ireland and Channel Isles. Ideally you'll have experience of stock, EPoS and PDQ systems, but excellent customer services skills and training experience are a must.

Proficient skills in Microsoft Office products and experience of using help-desk software are a necessity. Experience with Richmond Help Desk would be a bonus, although not essential.

A full role specification can be found here.

To apply for this challenging position, please email your CV and application cover letter to Emma Garland, Programme Manager

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New GDPR functionality in Bransom’s bsmart business management software
29 May 2018

The recent introduction of the GDPR  has meant a great deal of work for any company that holds and processes data on its staff, customers and suppliers, and we've been proactively developing new features that will help our customers reach compliance with the new legislation.

For retailers, the GDPR has meant an evaluation of what data they hold on their customers, how they track their consent to receive marketing communications, and what to do if an individual requests a copy of any data held or wishes to have their data deleted.

To help manage these new requirements and requests, we have enhanced the data management facilities within bsmart2 to allow the extract and printing of all of a customer’s details, and deletion of that customer data if required together with an audit trail of those actions and new methods of gathering consent for marketing.

At point-of-sale, a pop-up window appears when a new customer is created to remind the counter staff to ask for the customer’s consent to marketing, by email, post, telephone, SMS or other method. For existing customers, staff can be prompted to update consent if a purchase is made after a set period of time. Custom text can be added to guide the operator through the consent process, such as privacy policies and unsubscribe methods.

Within bsmart, the Customer Marketing module has new functions to enable the retailer to give a customer a copy of all the personal data held on the system. That data may be deleted (complete with audit trail) or amended to the customer’s request.

 

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Bransom Celebrates the NAJ's Jet 1 Winners at Goldsmiths Hall
20 Mar 2018

The glittering Goldsmith's Hall in London was the venue for the recent NAJ's 2018 Education Awards, where our Managing Director Chris Garland presented certificates to all the 2017 winners of the NAJ's Jet 1 Project Award.

For the full story, see http://www.naj.co.uk/en/Industry-news-/naj-news.cfm/naj-education-awards-2018

 

 

February's NAJ Jet 1 Winner - Laura Gatenby of Chisholm Hunter, Warrington
20 Mar 2018

Congratulations to Laura Gatenby, February's winner of the Bransom-sponsored NAJ Jet 1 Project Award!

 

Kickstarting 2018's NAJ Jet 1 Award Winners - congratulations Georgia Crane of Goldsmiths, Cochester
20 Mar 2018

Kickstarting 2018's NAJ Jet 1 Award Winners - Georgia Crane of Goldsmiths, Cochester  wins the NAJ Jet 1 Project Award for January, congratulations!

 

Fern Lockley of F Hinds, Shrewsbury - winner of December's NAJ Jet 1 Award.
20 Mar 2018

Congratulations to Fern Lockley of F Hinds, Shrewsbury, on winning the Bransom-sponsored NAJ Jet 1 Award for December!

 

November's NAJ Jet 1 Award Winner - Sinead Rispin of Beaverbrooks Aberdeen, many congratulations!
20 Mar 2018

November's NAJ Jet 1 Award Winner - Sinead Rispin of Beaverbrooks Aberdeen, many congratulations!

 

Bransom makes training easier with Virtual Workshops
14 Feb 2018

One of the key differentiators underpinning Bransom Retail Systems’ partnerships with its clients is the level of training and workshops provided.

Bransom has for many years provided both on-site and individual online training, but has now utilised the power of internet webinars to conduct Virtual Workshops and training online to much larger groups, meaning that trainees can learn from the comfort of their office, without incurring travelling or accommodation costs.

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