Workshops for staff training

These one-day workshops are a great way to increase staff knowledge, improve their efficiency and also boost morale and customer service. Staff will feel more valued and stay longer with the business. Mixing with delegates from other companies on the course often results in the trading of ideas and generates enthusiasm.

Each session focuses on one major module within the bsmart system, for example the EPoS till, Accounts, Customer Marketing, Stocktaking or Repairs Management, and is led by experienced trainers. All workshops are held at our Hertfordshire HQ, unless stated otherwise (e.g. online or in other cities)

bsmart2 Repairs Management/EPoS Refresher (Front of House)

EPoS Refresher

  • Processing receipts; eReceipts, Deposits, Credit Notes
  • Special/Deposit Orders
  • Reviewing Sales Information
  • End of Day Reconciliation
  • Marchguard Insurance
  • Chip & Pin
  • Gift Cards
  • Add/Collect Repairs

Repairs Management

  • Identify how controlling repairs can improve your business
  • Maximise staff efficiency
  • Process for adding repairs through to collection
  • Develop strategies for the business
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bsmart2 Stocktaking
  • Preparation for a Stock Take
  • Creating a Session and uploading to mobile terminals or the cloud system
  • Manual stockchecks
  • Using Smartphones, tablets, mobile scanners
  • Management options
  • Manual process
  • Checking discrepancies and making corrections
  • Reviewing figures prior to final update
  • Hands-On sessions.
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bsmart2 Features & Refresher

Maximise productivity, minimise workloads and improve staff understanding of the stock system, perfect for both existing users and new staff.
For clients already working with
bsmart2 or looking to upgrade, it's the ideal way to discover the many advantages of the latest version.

  • Best Practice - daily comms & updating, checking for updates, backups
  • Daily processes - what should I be doing?
  • Period End Processes - What & When?
  • Understanding the stock system and what new features are available: Attributes, Same As, Extended Pricing
  • Ordering stock: quick, simple and staying in control
  • Manage Price Updates (both automatic and manual)
  • Basic reporting

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bsmart2 Customer Marketing
  • Identify which customers to mail
  • Uncover how to create mail shots efficiently
  • Maximise repeat customer sales
  • Track customer enquiries
  • Make customer service and loyalty a reality
  • The impact of GDPR

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